Refund policy
At Stavalian, our products are made and fulfilled on demand through our fulfillment partner. Because each order is processed specifically for the customer, Stavalian does not offer returns, exchanges, or refunds for customer preference, change of mind, or incorrect size selection.
Please carefully review your product details, size information, color, quantity and shipping address before completing your order.
1. No Returns or Exchanges
Stavalian does not accept customer-initiated returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Product not fitting as expected
- Change of color or design preference
- No longer wanting the product
- Ordering by mistake
- Not liking the product after delivery
- Choosing the wrong product
- Finding another product you prefer
Because our products are made and fulfilled on demand, we are unable to offer a standard return or exchange facility.
2. No Refunds for Customer Preference
Refunds are not provided for customer preference, change of mind, incorrect size selection, or other reasons unrelated to a genuine product or fulfillment issue.
Please review the product description, size guide and order details carefully before placing your order.
3. Damaged, Defective, Misprinted or Incorrect Products
If you receive a product that is genuinely:
- Damaged
- Defective
- Misprinted
- Incorrectly fulfilled
- Different from the product ordered
please contact Stavalian Customer Support as soon as possible after delivery.
Such issues will be reviewed individually based on the order details and supporting evidence.
Where a genuine fulfillment or product issue is verified, Stavalian may provide an appropriate resolution, which may include a replacement or refund, where applicable.
4. Reporting an Order Issue
To report an issue with your order, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label, where applicable
- An unboxing video or other supporting evidence, where requested
Please keep the product and its original packaging until your claim has been reviewed.
5. Verification
Submitting an issue does not automatically guarantee a replacement or refund.
Stavalian may review:
- Product photographs
- Packaging photographs
- Unboxing evidence
- Order information
- Fulfillment records
- Delivery information
- The nature of the reported issue
Additional information may be requested where reasonably necessary to verify the claim.
6. Unauthorized Returns
Please do not send any product back to Stavalian or our fulfillment partner without receiving prior instructions from Stavalian.
Unauthorized returns may not be accepted or processed.
7. Order Cancellation
Because Stavalian products are made and fulfilled on demand, orders may enter production or fulfillment shortly after they are placed.
If you wish to cancel an order, contact us immediately after placing it.
Cancellation may not be possible once production or fulfillment has started.
If an order has already entered production or fulfillment, it may not be eligible for cancellation.
8. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address and contact information.
Stavalian is not responsible for delivery problems caused by:
- Incorrect address
- Incomplete address
- Incorrect contact information
- Failure to receive the shipment
- Refusal of delivery
Additional shipping or re-delivery charges may apply where applicable.
9. Colour Variations
Product colors may appear slightly different depending on your screen, device, lighting conditions and photography.
Minor color variations that do not constitute a genuine manufacturing or printing defect will not normally qualify as an order issue.
10. Applicable Consumer Rights
Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to customers under applicable Indian law.
Where applicable law provides a customer with rights or remedies beyond those described in this policy, those rights will continue to apply.
11. Contact Us
For any order-related issue, please contact Stavalian using the customer support details available on our website.
Please include your order number in every communication.
Stavalian
LET THE FIT SPEAK FIRST.